| The best-selling guide that can benefit novice adjusters and experts alike. This book helps you tame the telephone, handle your diary scheduling, take out-of-town trips, and engage in continuing education without losing control of your claim files. Now in it's Third Edition, this book contains hundreds of tips on handling your claims job more effectively and avoiding burnout, while also offering the secrets of effective e-mail sending and receiving, current and potential uses of the Internet, and the best ways to handle voice mail. |